What currency are prices on the site quoted in?
All prices are in USD. You can change which currency is displayed with the widget on the top right hand side of the home page if you wish to see equivalents in other currencies.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-4 days production time for your order to ship out, and then average shipping times are 15-21 days.
There's a problem with my order. Do you accept returns?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Please Include your name and order number, with any and all returns.
Can I cancel my order?
Yes! You may cancel your order with no penalty as long as you do so before it ships. If the item is already sent, we regret that cancellations are not possible.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com.
If the address you entered is wrong we can change the address to the correct one if you let us know within 24 hours. No refund will be given after 24 hours has passed since you entered it incorrectly.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days. Our t-shirts are usually much quicker, between 7-10 days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you in any way possible!
Please email us at firstname.lastname@example.org, and we will be happy to assist you in any way we can.
Please include your order number and explain your issue in as much detail as possible!
Thank you for choosing So Kawaii Shop!